Privacy Policy

We collect information you voluntarily provide when you call, email, or otherwise contact us. This can include contact details, the dates and services you are requesting, and pet or home-care details needed to understand or arrange a request, such as care priorities, home access needs, pet routines, and task instructions.

We may also retain communications you send to us, including questions, service requests, and customer-support conversations. Our website and the providers that operate it may process ordinary technical data generated by use of the site, such as device or browser information, IP address, pages requested, and standard server logs, to operate, secure, and troubleshoot the site.

We use information as needed to:

• Respond to care requests and questions.
• Discuss, arrange, and provide requested pet and home-care services.
• Provide customer support and communicate about a request or service.
• Protect the safety and security of people, pets, homes, and our website.
• Meet legal, regulatory, recordkeeping, or dispute-resolution obligations.

We may share information strictly as needed with service providers that help us operate the website, process a payment, or support communications, and when required to comply with law or protect the safety and security of our customers, pets, homes, or business. These providers may use information only to perform the services requested of them.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No method of transmission or storage is completely secure, so please avoid sending information that is not necessary for us to respond to your request.

We retain information for as long as reasonably necessary to respond to requests, provide or support services, maintain business records, resolve disputes, and meet legal obligations. We then delete or de-identify information when it is no longer needed, unless a longer retention period is required or permitted by law.

You may contact us to ask questions about the information we hold, request an update or correction, or ask us to delete information when applicable. To stop conversational text messages, reply STOP. For text-message help, reply HELP or contact us at arkvalleyhomeandpetcare@gmail.com.

We may update this Privacy Policy as our services or practices change. When we do, we will post the updated policy here and revise the effective date above.